“Unable to load MathType” error
Issues with MS Office environment (only Windows)
If your current Microsoft 365 version is not up to date, you may experience problems running the MathType. To solve theme, please:
Connectivity issues due to firewalls or proxies
If your internet connection is running behind a proxy, it can sometimes prevent MathType from working properly.
To quickly check your internet connection, please follow the steps below:
On Windows
Right-click on the Start button and click Settings
Go to Network & Internet > Proxy.
See if the Use a proxy server option is on.
On macOS
Navigate to the Apple menu > System Preferences, and click Network.
Select the network service you use from the list (e.g., Ethernet or Wi-Fi).
Click Advanced, then click Proxies.
If nothing is checked under "Select a protocol to configure," it means you do not use a proxy server.
Additionally, please check if you can connect to the following links:
- Figure 3. Expected response for www.wiris.net
- Figure 4. Expected response for data.wiris.cloud
