# MathType Error: Problem sending your equation preferences…

## Applicability

MathType 7 for Windows

Microsoft Word for Windows

## Issue

### Note

There is more than one possible cause for this error. If you have not assigned a keyboard shortcut to launch MathType 7 from Word, see our other article that addresses this error.

The possible cause for this error that's covered in this article is you've assigned a shortcut key in Word to launch MathType, but when you use the shortcut key, you get this error:

## Reason

When you created the shortcut in Word, you applied the shortcut to the wrong macro.

## Solution

1. Open Word's Customize Keyboard dialogue as before. If you're unsure how to do this, click Word's File tab, then Options, Customize Ribbon (if you're not using a recent version of Word, the location for this may be slightly different but should be similar). Near the bottom left of the dialogue, click Keyboard shortcuts: Customize…

2. In the Customize Keyboard dialogue, choose Categories: Macros. In the Commands list on the right, choose MTCommand_InsertEqn:

3. Notice there's already a shortcut assigned: Alt+Ctrl+Q . It won't hurt anything to leave that one assigned. Click in the Press new shortcut key entry box and press the key you want. Note: Do not type ctrl for the Ctrl key, etc. Simply press the key.

4. Click Assign, and click Close.