Warning message appears when system does not contain a particular font

Tech Note 120

Applicability

Issue

When users open a MathType equation received from someone else, they receive a MathType warning message, stating a particular font is not available and that it will be substituted with an available font. Often, users think that this warning message is caused by MathType for not having the proper fonts installed, not realizing that the document author used a different font to create the MathType equations.

Reason

When users open a MathType equation received from someone else, they receive a MathType warning message, stating a particular font is not available and that it will be substituted with an available font. Often, users think that this warning message is caused by MathType for not having the proper fonts installed, not realizing that the document author used a different font to create the MathType equations.

Solution

If using the same font is not critical, click OK to accept the font substitution and proceed as usual. However, if you're required to use the same font, you'll need to install it on your computer.

Windows

The once-missing font should be installed into your Fonts folder and you should no longer receive an error message when launching the MathType equation created by the author.

Macintosh

1. Have the third party send the particular font.
2. Open the Font Book application. This is part of macOS and will be located in the Applications folder.
3. Click the + symbol on the Font Book toolbar:

The once-missing font should be installed into your Fonts folder and you should no longer receive an error message when launching the MathType equation created by the third party.

We hope this has been helpful. As always, please let us know if you have questions about this or if you have additional techniques that work. We'd love to hear from you.