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Issues with internet connection using firewalls or proxies

If your internet connection runs behind a proxy, it can sometimes prevent MathType from working correctly.

To quickly check your internet connection, please follow the steps below you can do the following:

On Windows

  1. Right-click on the Start button and click Settings.

  2. Go to Network & Internet > Proxy.

  3. See if the Use a proxy server option is on.

On macOS

  1. Navigate to the Apple menu > System Preferences, and click Network.

  2. Select the network service you use from the list (e.g., Ethernet or Wi-Fi).

  3. Click Advanced, then click Proxies.

  4. If nothing is checked under "Select a protocol to configure," it means you do not use a proxy server.

Additionally, please check if you can connect to the following links:

Please, find an image below depicting the expected response of the link in the web browser.


Fig. Expected response for


Fig. Expected response for


Fig. Expected response for