MathType Error: Problem sending your equation preferences…

TechNote 155

Applicability

 Issue

The possible cause for this error that's covered in this article is you've assigned a shortcut key in Word to launch MathType, but when you use the shortcut key, you get this error:

Reason

When you created the shortcut in Word, you applied the shortcut to the wrong macro.

Solution

1. Open Word's Customize Keyboard dialogue as before. If you're unsure how to do this, click Word's File tab, then Options, Customize Ribbon (if you're not using a recent version of Word, the location for this may be slightly different but should be similar). Near the bottom left of the dialogue, click Keyboard shortcuts: Customize…
2. In the Customize Keyboard dialogue, choose Categories: Macros. In the Commands list on the right, choose MTCommand_InsertEqn:

We hope this has been helpful. As always, please let us know if you have questions about this or if you have additional techniques that work. We'd love to hear from you.