MathType Support Notices
In this section, we've included a variety of Support Notices (TechNotes) covering the most common issues MathType 7 customers encounter. TechNotes contains information about specific problems and their solutions, as well as general hints and tips.
This page is mostly organized by how you're using MathType but we've also listed a few critical issues first. These issues may prevent you from using MathType or editing MathType equations until resolved.
Critical issues
Equations become pictures — Equations have become "pictures" after an Autorecovery in Microsoft Word
Translation Error, followed by crash — When pasting into Word (Mac), "Translation Error: No translation available…"
Waiting for an OLE action — "Word is waiting for an OLE action to finish."
MathType itself
Font not available — Warning message appears when system does not contain a particular font
Full screen — MathType appears in full-screen mode and will not resize
GIF properties — GIFs do not retain their DPI properties
Some keys suddenly fail to work — Backspace, Delete, Enter, are not working anymore
MathType window won't appear when icon clicked — MathType icon is visible in taskbar, but the window won't appear when clicked.
Missing symbols — Many symbols do not appear in MathType, but appear in the document
MT Extra — "MathType Requires a Newer Version of MT Extra" Warning Message
Spacing — Strange equation spacing
TeX and MathML errors — Some (La)TeX and MathML fails to translate
Toolbar disconnected — MathType toolbar has become disconnected from the main window
Microsoft Office
• Adding equations to Word
Extra space — An extra space is inserted after inline MathType equations
Office Clipboard — Equations are pasted as pictures from the Office Clipboard
Pastes at the wrong place — Equation pastes at the beginning of the paragraph, rather than at the insertion point
SECURITY WARNING: Macros disabled — Digital signature has expired
• Appearance of equations
{ EMBED.Equation } — Equations Are Displayed as { EMBED.Equation } in Microsoft Word
Empty/gray boxes — Equations Are Displayed as Empty or Shaded Boxes in Microsoft Word
Equation alignment — Inline equations appear raised above the baseline in Microsoft Word
Equations become pictures — Equations have become "pictures" after an Autorecovery in Microsoft Word
Equations cut off — Top and bottom of equations are cut off in Word
Equations not visible — Equations are not visible in Draft and Outline View (Mac)
Resized — Equations are randomly re-sized in Word
Symbols missing in equations converted from Word's equation editor to MathType
Symbols missing in Word and PowerPoint on iPad
Wrong equation — A different equation opens in MathType than the one double-clicked in Word
• Equation numbering
Numbers change — Equation chapter/section numbers suddenly change
Out of position, pasting equation — Display equation and equation number out of position after copy and paste
Out of position, reformat document — Display equations and equation numbers are out of position after reconfiguring document
Red type — Equation chapter & section breaks are visible in red type
• Error messages
Equation preferences — "Problem sending your equation preferences…"
File not found: MathPage.WLL — when launching Word or doing copy & paste in Word.
MathType Commands error — "An error occurred starting MathType's Commands for Word. Please re-install MathType."
OMML to MathML error — "omml2mml.xsl not found or out of date"
Preferences problem — "MathType Preferences Problem" when inserting equations into Microsoft Word
Run-time error '53' — when launching Word or doing copy & paste in Word.
SECURITY WARNING: Macros disabled — Digital signature has expired
Server application missing — "Server application, source file, or item can’t be found" error (Windows only)
Times font not available — "MathType warning: The Text style uses the 'Times' (Plain) font, which is not available"
Translation Error, followed by crash — When pasting into Word (Mac), "Translation Error: No translation available…"
Waiting for an OLE action — "Word is waiting for an OLE action to finish."
• MathPage
Images missing — Images don't appear in web pages published to MathPage
TeX or MathML errors — Some equation attributes fail to translate into (La)TeX or MathML
Parts of some equations are missing -- After using "Save as PDF" in Word to create the PDF, parts of some equations are missing in the PDF
• Tablets & other portable devices
Symbols missing in Word and PowerPoint on iPad
• Toggle TeX
Equations change position — When using Toggle TeX, sometimes inline equations become display equations
TeX errors — Some (La)TeX and MathML fails to translate
Apple software
Error message — "MathType warning: The Text style uses the 'Times' (Plain) font, which is not available"
Fuzzy equations, Keynote — Equations in Keynote are fuzzy when viewed in iCloud
Fuzzy equations, Pages — Equations in Pages are fuzzy when viewed in iCloud
macOS Mojave: Nothing happens — Nothing happens when trying to insert/edit equations in Pages (or Keynote or Numbers)
Other products
Acrobat, creating PDFs — Using MathType with Adobe Acrobat to Create PDF Files
GIF properties — GIFs do not retain their DPI properties
InDesign, garbled characters — CJK, Cyrillic, and special characters garbled or missing in InDesign
Printing, characters omitted — Equations Are Printed with Characters Omitted, Clipped, or Substituted
Visio, scrambled equations — Equations are scrambled in Microsoft Visio
WordPerfect with MathType 7 — Using MathType With Corel WordPerfect
Collaboration
Publication: Missing symbols — Equations in documents submitted for publication have missing or substituted symbols
Windows/Mac collaboration — Transferring documents between Windows and macOS