Chapter 12: Documentation and Support Services

Reading time: 1min

Notes: This report is for all Documentation and Support Services.

Criteria	Conformance Level	Remarks and Explanations
12.1 Product documentation	Heading cell – no response required	Heading cell – no response required
12.1.1 Accessibility and compatibility features	Supports	Documentation explains how to use its accessibility features.
12.1.2 Accessible documentation	SeeWCAG 2.0 section	See information in WCAG section
12.2 Support Services	Heading cell – no response required	Heading cell – no response required
12.2.2 Information on accessibility and compatibility features	Supports	Support services offer support for any kind of need related to the product, accessibility features included.
12.2.3 Effective communication	Supports	Communication with Support services is by phone or e-mail.
12.2.4 Accessible documentation	SeeWCAG 2.0 section	See information in WCAG section
13.3 Access to emergency services	Not applicable	Documentation does not support two-way communication.

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