FAQ store.wiris.com

What is a MathType subscription?

A MathType subscription is a set of MathType licences with the same activation and expiration date.

What does the MathType license include?

A MathType license includes a product key valid for MathType for Windows, Mac, and online use (Google Docs, Microsoft Office Online).

Does my license include upgrades?

If you acquired a MathType 7 license, it includes all upgrades released until your license expiration date.

I have both Windows and Mac computers. Do I need to buy two separate subscriptions?

No. One subscription will suffice, since a MathType subscription includes a product key valid for MathType Desktop for Windows, Mac, and online use (Google Docs, Microsoft Office Online).

Can I install MathType Desktop on more than one computer?

Yes, if you purchase a MathType Individual subscription. Installing it on your office computer and your laptop is allowed – installing it on your friend's or coworker's computer is not.

What is the difference between Regular license and Academic?

  • Academic: Choose this license if you are a teacher or a student.
  • Regular: Choose this license if you are not a teacher or a student.

Do you offer community or site subscriptions?

We have community subscriptions for K-12 schools, university departments, university campuses, corporations, and government organizations. Contact us at sales@wiris.com for details on how to purchase a site license.

Are there any discounts?

Yes, we offer an academic discount. Simply tick the Academic discount option in the 3rd step of the purchase process if you are a teacher or a student.

How do I qualify for the academic/student discount?

By subscribing with an organization email.

I have a key for MathType 6.x, what can I do?

Please note that licenses for MathType 6.x do not work in MathType 7 and vice-versa. To use MathType 7, you should purchase a license. If you only have a product key for MathType 6.x you cannot log in into My WIRIS store; to recover a lost key, please contact us at sales@wiris.com

Can I use a MathType 7 product key on older version?

No. The product keys of MathType 7 are not compatible with older versions of the product.

What methods of payment are available?

Supported credit cards: Visa, MasterCard, and American Express. If a credit card is not a valid option for you, contact us to arrange wire transfers and purchase orders as payment.

How can I buy MathType for a web platform or HTML editor?

If you have your own web platform, please contact us at sales@wiris.com

How can I buy Wiris Quizzes, CalcMe, or MathFlow?

Please contact us at sales@wiris.com

After finishing your purchase, you should receive two different emails with the following delivery information:

  • E-mail 1: Your username and password to access My WIRIS store (only if you are a new customer).
  • E-mail 2: Your product key, invoice and a download link for MathType Desktop.
After completing a purchase in the WIRIS Store, you can access ‘My WIRIS store’ with the username and password provided to you upon delivery. In My WIRIS store, you can see all the details of your subscription (product keys, renewal date, amount, credit card details, etc.), edit your personal data and download the invoices for all your payments.

Where can I find My WIRIS store?

The URL of your customer area is https://store.wiris.com/en/user/signin.

How do I log in to My WIRIS store area?

Use the username and password provided to you in the email to fill the sign in form (https://store.wiris.com/en/user/signin).

Signing in to "My Wiris Store".

How do I recover my username and password?

You can recover your username and password at this URL or clicking in the "I forgot my password" link below the sign in form. Use the same e-mail you provided in your first purchase.

Recovering your password by clicking the "I forgot my password" link.

Where can I edit my personal data?

Once you are logged in at My WIRIS store, click Account at the top of the page. Click on "MODIFY MY ACCOUNT" at the bottom of the page.

Button at the bottom of the page to Modify my account

There you can edit your personal data (i.e. profile, credit card details, billing information, password, etc.)

Modify your personal data by clicking "Account" at "My Wiris Store".

Edit/change my credit card details

Once you are logged in at My WIRIS store, click Account at the top of the page. There you may delete your old card and/or add a new one. If you want to keep two different credit cards, don't forget to set your preferred card as default.

To add a new credit card, first write the requested information and click "ADD CREDIT CARD".

Note that your new payment information will be updated within 24 hours.
 Add credit card button

Where can I download my invoices?

You can see all your invoices by clicking Invoices at the top of My WIRIS store.

Click "Invoices" to view a list of your invoices.

You can also view the details of or download an invoice by clicking the link associated with that invoice at the bottom of your subscription details page.

Click the link to download an invoice.

How do license subscriptions work?

MathType 7 license is yearly subscription-based. By default, MathType licenses are configured to renew automatically every year, but in My WIRIS store, you can set this automatic renewal status.

How does renewal work?

You can change the automatic renewal state of your subscriptions at My WIRIS store at any time during your active license period (from the purchase day until the expiration date). There are two possible states for the automatic renewal:

  • Automatic renewal state: ENABLED. No action is required for you to enjoy MathType and you will be charged with the license amount yearly. This is the default state for new subscriptions.
My store with the auto-renew status enabled
  • Automatic renewal state: DISABLED. Your license will be active until the expiration date. You can enable the “Automatic renewal” at any time before the expiration date. After this date, if you want to continue using MathType, you will have to purchase a new license.
My store with the auto-renew status disabled

How do subscriptions work for multiple product key licenses?

You can buy as many as 20 licenses through the web store. The process above applies for every individual license (i.e. you can have some keys included and some others excluded in the renewal). If you need more than 20 keys, please contact sales@wiris.com.

Subscription with multiple licenses

How much will I pay on the renewal date?

On the renewal date, you will be charged the current amount of a one-year license. You can see the amount at the subscription page at My WIRIS store.

Will my product key change upon renewal?

No. Your product key will not change upon renewal if you renew before your license has expired.

Will I receive an email before the renewal?

Yes, regardless of your automatic renewal state, you will be notified by email before subscription renewal/expiration date.

Can I reactivate an inactive/expired license?

No. If you have an inactive (i.e. expired) license, you'll need to purchase a new one to use MathType.

You cannot reactivate an expired license.

How do I cancel my subscription?

You may cancel your subscription at My WIRIS store by disabling the automatic subscription renewal. Your license will only be valid until the license expiration date. Please note that canceling a subscription does not imply a refund (see next section).

I would like to have a refund, how should I proceed?

You have 30 days after the purchase date to claim a refund. If you would like a refund for your product, please contact us at sales@wiris.com.