MathType Error: "Problem sending your equation preferences…"

TechNote 155
The information on this page applies to:
MathType for WindowsMicrosoft Word for Windows

Note there is more than one possible cause for this error. If you have not assigned a keyboard shortcut to launch MathType from Word, see our other article that addresses this error.

The possible cause for this error that's covered in this article is you've assigned a shortcut key in Word to launch MathType, but when you use the shortcut key, you get this error:

MathType Preferences Problem. The dialog says "There was a problem sending your equation preferences for this document to MathType. This equation will use MathType's 'New Equation' preferences."

When you created the shortcut in Word, you applied the shortcut to the wrong macro.

  1. Open Word's Customize Keyboard dialog as before. If you're unsure how to do this, click Word's File tab, then Options, then Customize Ribbon (if you're not using a recent version of Word, the location for this may be slightly different, but should be similar). Near the bottom left of the dialog, click Keyboard shortcuts: Customize…
  2. In the Customize Keyboard dialog, choose Categories: Macros. In the Commands list on the right, choose MTCommand_InsertInlineEqn:
    Choose the macro named "MTCommand_InsertInlineEqn".
  3. Notice there's already a shortcut assigned: Alt+Ctrl+Q. It won't hurt anything to leave that one assigned. Click in the Press new shortcut key entry box and press the key you want. Note: Do not type ctrl for the Ctrl key, etc. Simply press the key.
  4. Click Assign, and click Close.


We hope this has been helpful. As always, please let us know if you have questions about this, or if you have additional techniques that work. We'd love to hear from you.