"Server application, source file, or item can’t be found" error

TechNote 102
The information on this page applies to:
  • MathType for Windows
  • Microsoft Equation Editor (aka "Microsoft Equation 3.0")
All supported versions of Windows

Users may receive this error message when double-clicking an equation inserted in a Word document or PowerPoint presentation:

Error message says "The server application, source file, or item can't be found."

You may also (but not always) receive this message when trying to insert a MathType equation:

Visual Basic error message says "The server application, source file, or item can't be found."

...or this message:

Error message says "Word cannot open the document: User does not have access privileges."

This behavior may occur if your anti-virus software is out of date or if equations have become corrupted.

  1. Upgrade your anti-virus software to that version supported by your Office version or to the latest version available.
  2. If your AV software is up to date, and the same error occurs, the equations are corrupted and will need to be re-created.


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We hope this has been helpful. As always, please let us know if you have questions about this, or if you have additional techniques that work. We'd love to hear from you.