# MathType Desktop 7 Support Notices

In this section, we've included a variety of Support Notices (TechNotes) covering the most common issues MathType customers encounter. TechNotes contain information about specific problems and their solutions, as well as general hints and tips.

This page is mostly organized by how you're using MathType, but we've also listed a few critical issues first. These issues may prevent you from using MathType or editing MathType equations until resolved.

## Critical issues

- Equations become pictures — Equations have become "pictures" after an Autorecovery in Microsoft Word
- Translation Error, followed by crash — When pasting into Word (Mac), "Translation Error: No translation available…"
- Waiting for an OLE action — "Word is waiting for an OLE action to finish."

## MathType itself

**Font not available**— Warning message appears when system does not contain a particular font**Full screen**— MathType appears in full-screen mode and will not resize**GIF properties**— GIFs do not retain their DPI properties- Some
**keys suddenly fail to work**— Backspace, Delete, Enter, are not working anymore **MathType window won't appear when icon clicked**— MathType icon is visible in taskbar, but the window won't appear when clicked.**Spacing**— Strange equation spacing**Toolbar disconnected**— MathType toolbar has become disconnected from the main window

## Microsoft Office

## • Appearance of equations

**{ EMBED.Equation }**— Equations Are Displayed as { EMBED.Equation } in Microsoft Word**Empty/gray boxes**— Equations Are Displayed as Empty or Shaded Boxes in Microsoft Word**Equation alignment**— Inline equations appear raised above the baseline in Microsoft Word**Equations become pictures**— Equations have become "pictures" after an Autorecovery in Microsoft Word**Equations cut off**— Top and bottom of equations are cut off in Word**Equations not visible**— Equations are not visible in Draft and Outline View (Mac)**Resized**— Equations are randomly re-sized in Word**Symbols missing**in equations converted from Word's equation editor to MathType

## • Equation numbering

**Numbers change**— Equation chapter/section numbers suddenly change**Out of position, pasting equation**— Display equation and equation number out of position after copy and paste**Out of position, reformat document**— Display equations and equation numbers are out of position after reconfiguring document

## • Error messages

**Equation preferences**— "Problem sending your equation preferences…"**MathType Commands error**— "An error occurred starting MathType's Commands for Word. Please re-install MathType."**OMML to MathML error**— "omml2mml.xsl not found or out of date"**Preferences problem**— "MathType Preferences Problem" when inserting equations into Microsoft Word**Server application missing**— "Server application, source file, or item can’t be found" error (Windows only)**Times font not available**— "MathType warning: The Text style uses the 'Times' (Plain) font, which is not available"**Translation Error**, followed by crash — When pasting into Word (Mac), "Translation Error: No translation available…"**Waiting for an OLE action**— "Word is waiting for an OLE action to finish."

**Parts of some equations are missing**-- After using "Save as PDF" in Word to create the PDF, parts of some equations are missing in the PDF

## • Toggle TeX

**Equations change position**— When using Toggle TeX, sometimes inline equations become display equations

## • MathPage

**Images missing**— Images don't appear in web pages published to MathPage

## • Other issues related to Office

**Equation Editor**— Mac Office 2011: Equation Editor opens instead of MathType**Equations become pictures**— Equations have become "pictures" after an Autorecovery in Microsoft Word**Grouping equations**— Can't group equations with Microsoft Word drawings**macOS Mojave: Nothing happens**— Nothing happens when trying to insert/edit equations in Word**MathType window won't appear when icon clicked**— MathType icon is visible in taskbar, but the window won't appear when clicked.**Multiple user accounts**— Installing MathType on macOS with Multiple User Accounts for Use with Microsoft Office 2011**Office Clipboard**— Equations are pasted as pictures from the Office Clipboard**Remove MathType commands**— Removing or Disabling MathType Commands in Word**Symbols missing**in equations converted from Word's equation editor to MathType**Tab disappeared**— MathType Toolbar/Tab has disappeared from Microsoft Word

## Apple software

**Fuzzy equations, Keynote**— Equations in Keynote are fuzzy when viewed in iCloud**Fuzzy equations, Pages**— Equations in Pages are fuzzy when viewed in iCloud**macOS Mojave: Nothing happens**— Nothing happens when trying to insert/edit equations in Pages (or Keynote or Numbers)

## Other products

**Acrobat, creating PDFs**— Using MathType with Adobe Acrobat to Create PDF Files**GIF properties**— GIFs do not retain their DPI properties**InDesign, garbled characters**— CJK, Cyrillic, and special characters garbled or missing in InDesign**Printing, characters omitted**— Equations Are Printed with Characters Omitted, Clipped, or Substituted**Visio, scrambled equations**— Equations are scrambled in Microsoft Visio**WordPerfect with MathType**— Using MathType With Corel WordPerfect

## Collaboration

**Publication: Missing symbols**— Equations in documents submitted for publication have missing or substituted symbols**Windows/Mac collaboration**— Transferring documents between Windows and macOS