{{htmlmetatags> metatag-keywords=(mathtype, word, office, math editor, equation, wiris, math, maths, pages, documentation, user-guide, support, tech support, support notice) metatag-description=(MathType tab is missing from Microsoft Word.) }} ====== MathType Toolbar/Tab has disappeared from Microsoft Word ====== == TechNote 133 == ===== Applicability ===== ^The information on this page applies to:^| ||| ===== Issue ===== Occasionally the MathType Toolbar/Tab will disappear from the Microsoft Word Toolbar/Ribbon. ===== Reason ===== When Microsoft Office Auto-update runs and installs new updates, add-ins will occasionally be disabled and in doing so, removes any Toolbar/Ribbon additions. Depending on the version of Microsoft Word you are using, this can be easily corrected. ===== Solution ===== Before we go further, it's necessary to know precisely which version of [MTP] you have, and which version of Word.

Macintosh (Windows follows)

* With [MTP] open, click the [MTP] menu and select **About [MTP]…**:{{ tsn133-about-mathtype-mac.png |Finding your MathType version number.}}(After you verify your version, click anywhere inside the "About [MTP]" screen to dismiss it.)\\ \\ * **If your version is [MTP] 6.0,** please [[https://store.wiris.com/en|upgrade before continuing]]. * **If your version is [MTP] 6.7-something, but not 6.7h,** please [[https://store.wiris.com/en/products/downloads/mathtype/6.7h.pkg/installer/mac/en|download and install MathType 6.7h]] before proceeding. You don't need to remove or uninstall anything, and your existing product key will still work. Just install the new one. If that doesn't fix the issue, continue… * **If your version is [MTP] 6.7h or [MTP] 7.something,** please continue…\\ \\ * With Word open, click the Word menu and select **About Word**.{{ tsn133-about-word2011.png |Verify your version of Word.}}{{ tsn133-about-word365-mac.png |Verify your version of Word.}}If your version of Word is 15.xx but earlier than 15.39, do not proceed! These steps will not work.\\ \\ * **If you have confirmed you are using [MTP] 6.7h or later, and Word 2011,** [[tn133-word2011|please click to the next page]] to proceed with the rest of the article. * **If you have confirmed you are using [MTP] 7.0 or later, and //not// Word 2011,** [[tn133-word2016|please click to the next page]] to proceed with the rest of the article. ==== Windows ==== * With [MTP] open, expand the Help menu (by clicking it), and select **About [MTP]**. Note the version number. Dismiss the About [MTP] dialog by clicking anywhere inside it. * Now in Word, if your version of Word has a File tab at the far left of the ribbon, click File. If it has the "Office button" instead of "File", click the Office button. * If you see **Account** on the left, click it. If Account isn't there, **Help** should be. If so, click Help. * On the right, look for "About Microsoft Word" for the version number and bit level. * This will reveal the version of Word and (if you're using Office 2010 or later) the bit level (32-bit or 64-bit). Example:\\ Microsoft Word 2016 MSO (16.0.7127.1026) 32-bit * Once you have confirmed your version of [MTP] and Word, **ensure your version of [MTP] supports your version of Word**: * Word for Office 365 requires **[MTP] 6.9b** or later (**not** 6.9 or 6.9a) * Word 2016 and later requires **[MTP] 6.9b** or later (**not** 6.9 or 6.9a) * Word 2013 requires **[MTP] 6.9** or later * Word 2010 requires **[MTP] 6.7** or later\\ (64-bit Word requires **[MTP] 6.8** or later) * Word 2007 requires **[MTP] 6.0** or later * If your version of [MTP] does not support your version of Word, you do not need to proceed. This is why the [MTP] tab is not visible. Your only option is to upgrade. * If your versions of [MTP] and Word are compatible, proceed to page 2 of this article, depending on your version of Word: * [[tn133-word2016-64|Word 2016 and later or Word for Office 365, 64-bit]] **FOR WINDOWS** * [[tn133-word2016-32|Word 2016 and later or Word for Office 365, 32-bit]] **FOR WINDOWS** * [[tn133-word2013-64|Word 2013, 64-bit]] * [[tn133-word2013-32|Word 2013, 32-bit]] * [[tn133-word2010-64|Word 2010, 64-bit]] * [[tn133-word2010-32|Word 2010, 32-bit]] * [[tn133-word2007|Word 2007]]